Google’s inconsistency with third-party reviews is a confusing user experience
When I first started in this industry in 2006, there was a multitude of sites that small businesses could ask customers to review them on. Over a decade later, we find that there are very few websites in this space that are actively generating user-generated content from consumers. This makes it even more problematic when a business receives a negative review on one of these third-party sites because it’s often harder to combat if there aren’t...